RETURN & REFUND POLICY
Springco Sdn Bhd
1. No Return or Exchange
All goods sold by Springco Sdn Bhd are not returnable or exchangeable, except where otherwise required by applicable law or expressly agreed to by Springco Sdn Bhd.
Customers are advised to verify all product details, quantities, specifications, and order information before confirming their purchases.
2. Refund Eligibility
Refunds will only be considered where required by applicable law or expressly approved by Springco Sdn Bhd.
Goods that have been used, damaged, or altered by the customer may not be eligible for a refund, subject to applicable legal requirements.
Where a return is approved, the goods must be accompanied by the original receipt or proof of purchase and returned in their original packaging and shipping container, where applicable.
3. Return Shipping and Responsibility
Where a return is approved, customers must follow the return instructions provided by Springco Sdn Bhd.
Customers are responsible for ensuring that returned goods are properly packaged to prevent damage during transit. Springco Sdn Bhd shall not be responsible for goods lost during return transit, to the extent permitted by applicable law.
4. Inspection and Refund Approval
Upon receipt of any approved return, Springco Sdn Bhd will inspect the goods to verify their condition and eligibility for a refund.
Once the inspection is completed, the customer will be notified of the refund status. Any approved refund will be processed in accordance with this policy and applicable legal requirements.
5. Refund Processing Time
Once a refund has been approved and confirmed, please allow up to 14 business days for the refund to be reflected in the customer's account.
The actual time required for the refund to appear may vary depending on the original payment method, bank, or payment service provider.
6. Refund Method
All approved refunds will be processed through the original payment method used for the purchase to facilitate proper tracking and documentation of the transaction.
If the original payment method is no longer available, customers should contact Springco Sdn Bhd for further assistance.
7. Contact Us
For enquiries regarding this Return & Refund Policy or the status of an approved refund, please contact Springco Sdn Bhd through our official communication channels.
PENANG : PT33 MUKIM RELAU, BANDAR BAHARU, 14200, KEDAH, MALAYSIA. M 6013 525 6168
SELANGOR : NO.39 & 41, JALAN TPP 5/4, TPP 5, 47100 PUCHONG, SELANGOR. M 6017 449 4168
Please contact us at info@springco.com.my if you have any questions or doubts.
