Delivery Policy

DELIVERY POLICY


1. Delivery Coverage

Springco Sdn Bhd accepts orders for delivery exclusively to the following areas in Malaysia:

  • Perlis

  • Kedah

  • Penang

  • Klang Valley

Orders for delivery outside these areas are not accepted under our standard delivery arrangements.

2. Delivery Arrangement

All deliveries are arranged using our own transport, subject to order confirmation, stock availability, vehicle availability, and the agreed delivery schedule.

3. Delivery Timeframe

Delivery may take approximately 3–5 working days from the order confirmation date, depending on the delivery location, order volume, transport availability, and operational conditions.

The stated delivery timeframe is an estimate and may vary due to unforeseen circumstances. Customers will be informed of significant delays where practicable.

4. Delivery Address and Accessibility

Customers must provide accurate delivery addresses and ensure that the delivery premises are accessible to our delivery vehicles.

Any restrictions affecting vehicle access, manoeuvring, or unloading must be communicated to Springco Sdn Bhd before delivery.

5. Receiving and Unloading of Goods

Customers are responsible for arranging the necessary manpower, equipment, and facilities for unloading goods, unless otherwise agreed in writing.

Customers or their authorised representatives should verify the delivered quantity and inspect the condition of the goods upon delivery.

Any shortages, visible damage, or discrepancies must be reported to the delivery personnel immediately and documented accordingly.

6. Failed or Rescheduled Deliveries

If delivery cannot be completed due to an inaccessible delivery site, the absence of an authorised recipient, or inadequate unloading arrangements, the delivery may be rescheduled.

Any additional transportation or related costs arising from such circumstances will be subject to mutual agreement between Springco Sdn Bhd and the customer.

7. Delivery Charges

Delivery charges, if applicable, will be communicated and agreed upon before the delivery is arranged.

Any additional charges arising from changes to the agreed delivery arrangements will be discussed with the customer in advance.

Thank you for your understanding and continued support.